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NZXT Devices using Micro USB: Kraken X3 series, Kraken Z3 series, Hue+ Controller, Hue 2, Hue 2 Ambient, Grid V2, and Grid V3. That’s still no small amount of money for a cooler. But if your needs are extreme enough to warrant a 420 mm radiator, you can probably afford to spend a bit extra on keeping your powerful CPU as cool as it can be under load. Source: Rich Edmonds / Windows Central (Image credit: Source: Rich Edmonds / Windows Central) Who it's for If the NZXT device still does not detect while connected to the motherboard then there may be an issue with the USB cable. If the device has a detachable USB cable, such as with the Kraken X2, X3, and Z series coolers then you can use a standard Mini USB or Micro USB cable (see the list below) to connect the device to an open USB Type-A port on the motherboard or with an external PC such as a laptop. If after following the steps above your NZXT device is still not detected, then the device itself may be at fault and needs to be replaced. For further assistance, including warranty claims and setting up an RMA for the device please reach out to our Customer Support team.
If there are any devices listed as “Unknown USB Device (Device Descriptor Request Failed)”, this could indicate a power state issue with the device itself. If you see any devices listed this way, see the following section for power cycling your device.For systems using an NZXT N7 series motherboard, RGB & Fan Controller, or Hue 2 controller it is recommended to have the Kraken 120 attached to an available NZXT RGB header. Once connected to an NZXT RGB Header, you'll be able to control the Kraken and any daisy chained devices via the NZXT CAM software. Normally I would consider this a mark against the product, but Lian Li wisely included a built-in low-noise/high-performance toggle switch, allowing you to reduce maximum fan speeds and noise levels with the flip of a switch. Most coolers that support low-noise modes have reduced thermal performance when engaged. But I didn’t observe any difference in thermals between the two modes when tested on my i7-13700K. When set to the low noise mode, total noise output is reduced to 49.2 dBA, which is on par with MSI’s and DeepCool’s competing 360mm AIOs. RGB and Fan Controllers, including those integrated with NZXT motherboards, will be listed as “NZXT USB Device” or "NZXT RGB Controller" for newer controllers, while Kraken coolers will show up with the names such as “Asetek USB Device”, “NZXT Kraken Device”, “NZXT KrakenZ Device”, or “NZXT KrakenX Device”. Are you looking to keep up on all things NZXT? Go ahead and join the Official NZXT Community Discord to keep up to date on our latest products, upcoming sales, and join in on discussions on everything from PC hardware to gaming.
In the Control Panel, select “View devices and printers” or if you are in Icon view, “Devices and Printers”.Mice, Keyboards, Capture Devices, and Audio Devices will be listed under the top “Devices” section. Do you have any questions not covered by this guide or need further assistance? Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you. Hold the Power button on the PC for 30 seconds to drain any residual power. It is recommended to also allow the PC to sit for 5-10 minutes with the power cable disconnected to ensure any residual power is drained. In some cases you may run into a situation where the Kraken is being detected as an “Unknown Device” in the Windows device manager or the device driver does not load properly. If you encounter this issue, you may need to manually install the chipset driver .
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